FAQ

1. What is Tropicurls by Jas?
Tropicurls by Jas is a natural hair care brand dedicated to providing high-quality, fruity-inspired products for all hair types. Our mission is to help you embrace your natural beauty with products that nourish, hydrate, and style your hair.

2. What hair types do your products work for?
Our products are designed for all hair types, including straight, wavy, curly, and coily textures. If you're unsure which product is best for your hair, try our Hair Type Quiz for personalized recommendations!

3. Are your products made with natural ingredients?
Yes! We use high-quality, natural ingredients that are safe and effective. All our products are free from harsh chemicals, parabens, sulfates, and silicones.

4. Are your products vegan and cruelty-free?
Absolutely! Tropicurls by Jas is 100% vegan and cruelty-free. We believe in caring for your hair while being kind to animals and the planet.

5. How do I use your products?
Each product comes with detailed instructions on the packaging. For best results, check out our Hair Care Tips page for step-by-step guides and styling advice.

6. How long does it take to see results?
Results may vary depending on your hair's condition and how frequently you use our products. However, many customers report noticeable improvements in hydration and manageability after just a few uses.

7. Where do you ship to?
We ship worldwide! Shipping costs and delivery times will vary depending on your location. For more details, visit our Shipping Policy.

8. How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Delivery times depend on your shipping option at checkout. Standard shipping usually takes 5-7 business days within the U.S. and 10-14 business days for international orders.

9. Can I track my order?
Yes, once your order is shipped, you’ll receive an email with a tracking number so you can follow your package.

10. What is your return policy?
We accept returns for unopened and unused products within 30 days of purchase. Please refer to our Returns Policy for more details.

11. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter to receive exclusive discounts, promotions, and updates. Plus, first-time customers can enjoy 10% off their first order—sign up today!

12. How can I contact customer support?
We’re here to help! Reach out to us via email at support@tropicurlsbyjas.com or use our Contact Us page. Our team will get back to you within 24-48 hours.

13. Can I find Tropicurls by Jas in stores?
Currently, our products are exclusively available online. Stay tuned for updates as we expand to retail locations!